VPC ROTA - Logistics Consultancy Spain, S.L.

Profesionalidad

Beware, Impossible standards to pass used vehicles. After having the vehicle detail cleaned, I was told no grains of sand can be anywhere in the carpet or crevices inside the vehicle. No visible dust in any crevices of the engine. No dust inside closed compartments of the engine (see pic). The car does not need to be cleaned, it HAS to look brand new, which frankly is impossible. Of course shipping the vehicle with the VPC stateside did not require a detail clean and not no issues passing. The vehicle looks better this time but will never look new. How can anyone expect to reach this level of inspection. This business needs to close and military members should simply not ship used vehicles from Spain.

Very comfortable waiting area. Staff were professional and nice. We did a good inspection and they drove my vehicle around to the front for me.

I know shipping a vehicle right before you’re supposed to leave can be very stressful. But the VPC put my mind at ease. The staff there were very courteous (the young woman there was extremely helpful in answering all my questions. Thanks Z!). But here’s some tips for a smoother experience. They will ship your vehicle if it has any recalls. If you are shipping your vehicle make sure it’s THROUGHLY cleaned, engine bay included and make sure none of your floor mats or any other interior is wet because they won’t take it. I was told about 4 out of 10 people get turned away because of infractions. Lastly make sure you have all your proper documentation and the ordeal shouldn’t take more than 45mins.

I can't comment on dropping a vehicle off here, but picking a car up was a very easy and quick process. I was helped right away and was taken back to my car after waiting only about five minutes. They installed the license plates and allowed me as much time as I needed to look over the vehicle. The overall process took about 20 minutes and the employees were very nice. Be aware that there is limited parking at the location, but there is street parking.

Friendly and helpful staff that walk you through the entire process of picking up your car. They take care of putting the plate on your vehicle and removing any stickers the VPC put on.

Great customer service, helped me get things taken care of. Able to point to me to the nearest vehicle detail spot nearby. Accommodated me with what I needed to get done.